My Account

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  1. You can cancel your subscription under the My Account section on your Dashboard, at any time before your next billing date. Upon downgrading, your account will revert to the Free Edition. &nbs...

  2. In order to downgrade your account and cancel your subscription, you need to log into your account and click on Downgrade Account under the My Account section. You will be asked for confirmation...

  3. You have the option to get started by signing up for a Free Account. You can upgrade to any of our monthly billing plans at any time. Your account will remain active until you cancel it. Your billin...

  4. Credit/Debit Card We accept most major Credit and Debit Cards (Visa, MasterCard, etc). Payments are made online and your account will be upgraded immediately after your card is charged. An...

  5. No. We do not send out receipts via the post. Electronic receipts are the only option. It is not cost-effective for us to mail out paper receipts since our entire business is online. If you have...

  6. This depends on your research/project. Most small projects usually take between 1 and 3 months, so you would have to pay our monthly fee for as long as you are accessing the site to develop/send/colle...

  7. Parked responses are responses that are collected after your response allowance has run out. These responses will not be visible to you until they are released. How do I view my parked respon...

  8. To upgrade your account to a paid account, you simply need to login to your existing account and click on Upgrade Now. On the following page, select the plan you wish to upgrade to. You can a...

  9. To amend your password, simply login to your account and click on Change Password in the My Account section. If you need to change your account email address, then please send an email request...

  10. To downgrade your account, you need to log into your account and click on Downgrade Account under My Account section. Downgrading your account will cancel your paid subscription and revert...

  11. Please check out our plans and pricing page for more information on response allowances....

  12. To view your billing details, follow the steps below: Log in to your Smart Survey account. Select Billing Details under the My Account section....

  13. You can find your account number by logging in to your account and referring to the My Account section on the right hand side of the dashboard.Your can also locate your account number within the foote...

  14. In order to change the email address for your account, please send an email request to support@smartsurvey.co.uk from the address currently registered to your SmartSurvey account. We will t...

  15. You can upgrade your account by accessing the Dashboard and clicking on the "upgrade now!", or "learn more" link.Alternatively, you can click on any unavailable feature within your account. This will...

  16. Respondents Surveys created in SurveyMoz should work in any browser – respondents should be able to answer questions on any browser, on any device. While we can’t rule out unexpected...

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